Policies

At Angel Wear, we want every part of your experience with us to be simple, transparent, and intentional. Please read our policies carefully before placing your order. By completing a purchase through our website, you acknowledge and agree to the policies outlined below.

1. All Sales are Final

All Angel Wear purchases are final sale.

We do not offer refunds, returns, exchanges, or store credit once an order has been placed.

Please carefully review your:

Size
Color
Quantity
Shipping/delivery information

before completing your purchase. We encourage you to review our size guide before ordering to help you select the best fit.

2. Order Changes & Cancellations

Orders are processed as quickly as possible. Once an order has been placed, we cannot guarantee that changes or cancellations can be accommodated.

Please make sure all order information is correct before submitting your purchase.

3. Shipping & Delivery

Angel Wear currently offers delivery and shipping only.

Pickup is not available at this time.

For orders being shipped outside of Belize City, shipments are sent every Thursday only through:

BPMS
San Pedro Express

Please allow additional time for your order to reach its destination after it has been handed over to the selected shipping provider.

Shipping times may vary depending on the destination, transportation schedules, weather, holidays, and circumstances outside of Angel Wear's control.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Angel Wear is not responsible for delays, failed deliveries, or additional costs resulting from:

Incorrect or incomplete addresses
Incorrect phone numbers or contact information
Failure to respond to the delivery provider
Failure to collect a package within the required timeframe

If an order needs to be reshipped because incorrect information was provided by the customer, additional shipping fees may apply.

5. Damaged or Incorrect Items

We carefully inspect orders before they are sent out.

If you receive an item that appears to be damaged or if you receive an item different from what you ordered, please contact us as soon as possible after receiving your order.

Please provide your order number and clear photos/videos of the item and packaging so that we can review the issue.

Please note that issues must be reported promptly. Normal wear, damage caused after receiving the item, or damage resulting from improper care is not considered a manufacturing defect.

6. Sizing

Customers are responsible for selecting the correct size before placing an order.

Please refer to our size guide before purchasing. Because all sales are final, we cannot offer exchanges or refunds due to sizing preferences or an incorrect size being selected.

If you are unsure about your size, we encourage you to contact us before placing your order and we will be happy to assist you.

7. Product Colors

We make every effort to display our products and colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, lighting, or photography.

Slight variations in color shown online do not qualify for a return, refund, or exchange.

8. Limited Availability

Angel Wear collections may be released in limited quantities. Once an item or size sells out, we cannot guarantee that it will be restocked.

We encourage customers to secure their desired items while they are available.

9. Order Confirmation

After placing an order, you should receive an order confirmation with your purchase details.

Please review your confirmation carefully. If you notice an issue with your order information, contact us as soon as possible. We will do our best to assist, but changes are not guaranteed once an order has entered processing.

10. Unclaimed or Failed Deliveries

If a package is returned, unclaimed, or unable to be delivered because the customer could not be reached or provided incorrect information, the customer may be responsible for any additional delivery or reshipping costs.

Because all sales are final, an unclaimed package does not automatically qualify for a refund or exchange.

11. Shipping Delays

Once an order has been handed over to the selected shipping provider, delivery times are outside of Angel Wear's direct control.

We are not responsible for delays caused by the shipping provider, weather, transportation interruptions, holidays, or other circumstances beyond our control.

We will, however, do our best to assist you with tracking or delivery-related questions when possible.

12. Order & Customer Communication

By placing an order, you agree that Angel Wear may contact you regarding your purchase, including order confirmations, delivery updates, and issues related to your order.

Please ensure that the email address and phone number provided at checkout are accurate and accessible.